FAQ's

Welcome to our FAQ's page. If we have not answered your question here, please feel free to contact us.

How do I enrol?

The quickest and easiest way to enrol in the college is to complete the online enrolment form. Alternatively, you can complete a paper application, call 01442 864966 or email students@newnealfcollege.co.uk

If you enrol online, you will automatically be created a student login area, and will need to enter an email address and a password.

Can someone else help me enrol?

Yes. Anyone can help you enrol online, over the phone or via post.

When you enrol online, you will automatically be created a student login area, and will need to enter an email address and a password.

If you need help from one of our team to enrol online or over the phone, please call 01442 864966 or email students@newleafcollege.co.uk 

Alternatively, you can ask a professional within the NHS to help refer you.

How long are your courses?

Our courses are typically three hours long per session. Our seminars are typically 45 minutes per session. Some courses are one session, while others are covered over multiple sessions.

Some courses, such as those related to fatigue, may differ in length to ensure students are given the best possible learning experience.

For more information about courses please go to course A-Z page

Where can I see the date of a course?

You can find out dates, times and locations of courses by clicking on book a course.

Who do I contact for support?

If you are looking for support, please contact our team administrator. They will forward your query onto someone who can discuss your options. Please ring or email the college to discuss an support needs you may have.

Who can attend your courses?

Anyone over 18 living in Hertfordshire can attend our courses.

How can I book a course?

You can book a course by going to our book a course page.

Can I join a course without booking in advance?

No you are unable to attend any course without first enrolling and then booking a course.

When do your courses run?

As a college our academic years runs over three terms Our academic terms run three times a year in:

  • Autumn September – December
  • Spring  January – March
  • Summer April – July
How many times can I attend a course?

You can attend as many courses that you feel would aid your recovery. You may attend any course as many times as you would like.

We regularly review and optimise our courses and you may wish to consider taking the same course more than once.

Where can I view the courses I have booked?

You can view, cancel and provide feedback for the courses you have booked onto by logging into your account or (once logged in) by clicking on the account button.

To get an account, you will need to enrol with the college.

If you do not see a course that you have booked onto in your account area, please contact the team administrator on 01442 864966 or email students@newnealfcollege.co.uk.

Can someone else attend with me?

For safety reasons, we are limited to the number of people who can be in the classroom; and as such, require anyone who wants to attend with you to enrol in the college and in the course.

Alternatively, we have a number of classroom supports who may be able to assist you. If you would like to discuss how we can support you to attend, please contact us on 01442 864966 or email students@newnealfcollege.co.uk

 

How do I know if a course is running?

Please go to Book a Course page, which has up to date details of course availability.

Alternatively please contact the team administrator at to students@newleafcollege.co.uk or call the college on 01442 864966.

The course I was to join is fully booked, what do I do?

If you would like to attend a course that has been fully booked, you may request to be added to the waiting list. Please send your request to students@newleafcollege.co.uk or call the college on 01442 864966. The team administrator will contact you when a space becomes available.

Do you take new course suggestions?

Yes. Please send new course suggestions to info@newleafcollege.co.uk

As a student, you can also get involved with developing courses online by suggesting a course and sending feedback. You can do this by using our contact form, by calling 01442 864966 or emailing info@newnealfcollege.co.uk

Why am I asked to cancel my place if I cannot attend?

Due to limit in the number of students that can attend a course, we ask that you cancel your place if you are no longer able to attend.  

How do I decide which courses to take?

We believe you are the expert in your own recovery and encourage you to take a proactive approach to selecting the right course for you.

Visit our ‘getting started page’ and your ‘welcome journal’; both accessible from your account page. To get an account, you will need to enrol with the college.

You may find it helpful to complete an individual learning plan to help you establish which courses may help you reach your goals. You can download an individual learning plan here. If you are unsure, you can still contact us at students@newleafcollege.co.uk or call 01442 864966 to find out more about each course so that you can decide which courses to attend.

Where are courses held?

We use a number of venues across Hertfordshire as well as an online platform - Zoom. Details of where a course or seminar will run are on the Book a Course page.

Is there parking?

Our venues have been selected with transport and parking in mind, and you can find out more about how to get to our venues here.

What facilities do your venues have?

To find out more about the facilities at each of our venues, please visit our venues page.

What are your expectations of students during the course

Our expectations are that all students will adhere to the college’s code of conduct. The college code of conduct is a set of responsibilities that we ask our students to respect whilst they are a student at the college. This includes abiding by values such as showing respect, valuing everyone’s voice and being ready to learn.

To find out more about how to prepare for each of our courses, visit the ‘how to prepare’ page linked to via your account. To get an account, you will need to enrol with the college.

What if I need to leave during the course?

Whilst our courses are informal, we encourage you to complete the course. However, we understand that sometimes other commitments may mean you might need to leave the course early.

How are the courses delivered?

Classes and seminars may include some of the following:

  • Videos
  • Discussions
  • Practical exercises
  • Physical exercises
  • Written exercises
  • Ice breakers
  • Raising and answering questions
  • PowerPoint presentations
How are the courses developed

After consultation we will co-produce our courses with people with a lived experience and subject experts.

Co-production is at the heart of the college. Co-production makes sure people with lived experience are equal partners, recognising they have experience and knowledge, which is used to develop our courses

What does co-production and co-facilitation mean?

Co-production means the courses are produced jointly, and take into consideration the lived expediencies of the students, the expert knowledge of the professionals within that field of study and as well as tutors and development managers.

Our courses are co-produced by students, experts, our curriculum board and the development managers of the college. Courses are reviewed often to ensure that our students have the most up to date information, tips and resources.

Co-facilitation means that our courses are delivered jointly by a tutor and an expert by experience. They collaborate and work together to facilitate (deliver) the course to provide our students with the best possible learning experience.

How do I cancel my place?

You can cancel your attendance to our courses by pressing the cancel button in your student login area, by emailing students@newleafcollege.co.uk or calling 01442 864966.

Joining the college and our courses is a commitment to yourself and your own personal recovery journey.

. If you are concerned about attending, please get in contact to discuss how we can support you.

What happens if I am unable to cancel my place?

We understand that sometimes it can be difficult to attend our courses.

Our courses are popular and often have long waiting lists, so we encourage all students to cancel their place as soon as possible. It is also a requirement for us to monitor attendance, and thus those who continually do not attend without cancelling their place may have to re-enrol with the college.

However, we like to support our students where possible. If you are having difficulties with attending our courses, please contact the team administrator, who will direct your call to someone who can discuss what support we can offer you.

Can I join a course after I have cancelled my place?

Once you have cancelled your place, your name is taken off the register and your place may be offered to someone else on the waiting list.

If you have cancelled your place but would like to re-join, please re-register for the course online. Alternatively, you can re-register by emailing students@newleafcollege.co.uk or calling 01442 864966.

Why am I asked to provide feedback about a course?

Your views are important to the college. We ask that you fill either an on-line or a paper evaluation form after each course. We use your feedback to ensure we make positive changes to the services we offer. Your feedback can be collected via email, completing a feedback form or by submitting a testimonial.

Visit our privacy policy page for more information about how we store and use data in accordance with GDPR practice.

What is your complaints procedure?

Please submit any concerns and queries to info@newleafcollege.co.uk. We will then aim to return your email within 10 working days.

How do I submit a testimonial?

Please submit your testimonials via Newleaf.wellbeingcollege@nhs.net

What is the difference between a tutor and an expert by experience?

Tutors have specialist subject knowledge, and experts by experience have personal recovery expertise.

Our tutors and experts by experience co-produce and co-facilitate our courses and seminars together to ensure students have a quality learning experience.

How can I become an expert by experience?

If you are a student and would like to explore becoming an expert by experience, please call 01442 864966 or email info@newleafcollege.co.uk.

You can find more information on our student development programme page.

What else can I do to aid my recovery?

We believe you are an expert in your own recovery and encourage you to take control, by attending our courses you are already on your journey.  Please look at the following pages:

What are the different ways to get involved?

To get involved, please enrol in our student development programme.

Can I volunteer

We do not have volunteers as such. Students can join our development programme to get involved in the college.

What is the student development programme?

The student development programme provide students with the opportunity to move forward in their recovery

Our programme can help you:

  • Build on your existing abilities
  • Learn how to inspire and encourage others
  • Help you discover and explore your potential

To find out more, please visit our dedicated student development programme page.

How do I contact the college?

You can contact us by:

If you are a student wanting to submit a testimonial or story, please email: newleaf.wellbeingcollege@nhs.net.

Who do I contact about courses?

Please send all course related enquiries to our team administrator at students@newleafcollege.co.uk or call the college on 01442 864966.

Who do I contact about marketing and press

Please contact our marketing and press department at newleaf.wellbeingcollege@nhs.net

How do I support someone to join the college?

We encourage people to self-enrol into the college, however we do appreciate that some people may require a little support to access our courses.

You can find out more by going to our dedicated ‘information for health professionals page’.

Can I request information about someone I have referred?

All information we hold about our students is confidential. Therefore, we are unable to provide details about attendance or experience to anyone other than the individual themselves.

Do you have materials I can share?

Please visit our ‘information for health professionals’ page or contact our marketing department at newlef.wellbeingcollege@nhs.net for more information.

How do I enrol?

The quickest and easiest way to enrol in the college is to complete the online enrolment form. Alternatively, you can complete a paper application, call 01442 864966 or email students@newnealfcollege.co.uk

If you enrol online, you will automatically be created a student login area, and will need to enter an email address and a password.

Can someone else help me enrol?

Yes. Anyone can help you enrol online, over the phone or via post.

When you enrol online, you will automatically be created a student login area, and will need to enter an email address and a password.

If you need help from one of our team to enrol online or over the phone, please call 01442 864966 or email students@newleafcollege.co.uk 

Alternatively, you can ask a professional within the NHS to help refer you.

How long are your courses?

Our courses are typically three hours long per session. Our seminars are typically 45 minutes per session. Some courses are one session, while others are covered over multiple sessions.

Some courses, such as those related to fatigue, may differ in length to ensure students are given the best possible learning experience.

For more information about courses please go to course A-Z page

Where can I see the date of a course?

You can find out dates, times and locations of courses by clicking on book a course.

Who do I contact for support?

If you are looking for support, please contact our team administrator. They will forward your query onto someone who can discuss your options. Please ring or email the college to discuss an support needs you may have.

Who can attend your courses?

Anyone over 18 living in Hertfordshire can attend our courses.

How can I book a course?

You can book a course by going to our book a course page.

Can I join a course without booking in advance?

No you are unable to attend any course without first enrolling and then booking a course.

When do your courses run?

As a college our academic years runs over three terms Our academic terms run three times a year in:

  • Autumn September – December
  • Spring  January – March
  • Summer April – July
How many times can I attend a course?

You can attend as many courses that you feel would aid your recovery. You may attend any course as many times as you would like.

We regularly review and optimise our courses and you may wish to consider taking the same course more than once.

Where can I view the courses I have booked?

You can view, cancel and provide feedback for the courses you have booked onto by logging into your account or (once logged in) by clicking on the account button.

To get an account, you will need to enrol with the college.

If you do not see a course that you have booked onto in your account area, please contact the team administrator on 01442 864966 or email students@newnealfcollege.co.uk.

Can someone else attend with me?

For safety reasons, we are limited to the number of people who can be in the classroom; and as such, require anyone who wants to attend with you to enrol in the college and in the course.

Alternatively, we have a number of classroom supports who may be able to assist you. If you would like to discuss how we can support you to attend, please contact us on 01442 864966 or email students@newnealfcollege.co.uk

 

How do I know if a course is running?

Please go to Book a Course page, which has up to date details of course availability.

Alternatively please contact the team administrator at to students@newleafcollege.co.uk or call the college on 01442 864966.

The course I was to join is fully booked, what do I do?

If you would like to attend a course that has been fully booked, you may request to be added to the waiting list. Please send your request to students@newleafcollege.co.uk or call the college on 01442 864966. The team administrator will contact you when a space becomes available.

Do you take new course suggestions?

Yes. Please send new course suggestions to info@newleafcollege.co.uk

As a student, you can also get involved with developing courses online by suggesting a course and sending feedback. You can do this by using our contact form, by calling 01442 864966 or emailing info@newnealfcollege.co.uk

Why am I asked to cancel my place if I cannot attend?

Due to limit in the number of students that can attend a course, we ask that you cancel your place if you are no longer able to attend.  

How do I decide which courses to take?

We believe you are the expert in your own recovery and encourage you to take a proactive approach to selecting the right course for you.

Visit our ‘getting started page’ and your ‘welcome journal’; both accessible from your account page. To get an account, you will need to enrol with the college.

You may find it helpful to complete an individual learning plan to help you establish which courses may help you reach your goals. You can download an individual learning plan here. If you are unsure, you can still contact us at students@newleafcollege.co.uk or call 01442 864966 to find out more about each course so that you can decide which courses to attend.

Where are courses held?

We use a number of venues across Hertfordshire as well as an online platform - Zoom. Details of where a course or seminar will run are on the Book a Course page.

Is there parking?

Our venues have been selected with transport and parking in mind, and you can find out more about how to get to our venues here.

What facilities do your venues have?

To find out more about the facilities at each of our venues, please visit our venues page.

What are your expectations of students during the course

Our expectations are that all students will adhere to the college’s code of conduct. The college code of conduct is a set of responsibilities that we ask our students to respect whilst they are a student at the college. This includes abiding by values such as showing respect, valuing everyone’s voice and being ready to learn.

To find out more about how to prepare for each of our courses, visit the ‘how to prepare’ page linked to via your account. To get an account, you will need to enrol with the college.

What if I need to leave during the course?

Whilst our courses are informal, we encourage you to complete the course. However, we understand that sometimes other commitments may mean you might need to leave the course early.

How are the courses delivered?

Classes and seminars may include some of the following:

  • Videos
  • Discussions
  • Practical exercises
  • Physical exercises
  • Written exercises
  • Ice breakers
  • Raising and answering questions
  • PowerPoint presentations
How are the courses developed

After consultation we will co-produce our courses with people with a lived experience and subject experts.

Co-production is at the heart of the college. Co-production makes sure people with lived experience are equal partners, recognising they have experience and knowledge, which is used to develop our courses

What does co-production and co-facilitation mean?

Co-production means the courses are produced jointly, and take into consideration the lived expediencies of the students, the expert knowledge of the professionals within that field of study and as well as tutors and development managers.

Our courses are co-produced by students, experts, our curriculum board and the development managers of the college. Courses are reviewed often to ensure that our students have the most up to date information, tips and resources.

Co-facilitation means that our courses are delivered jointly by a tutor and an expert by experience. They collaborate and work together to facilitate (deliver) the course to provide our students with the best possible learning experience.

How do I cancel my place?

You can cancel your attendance to our courses by pressing the cancel button in your student login area, by emailing students@newleafcollege.co.uk or calling 01442 864966.

Joining the college and our courses is a commitment to yourself and your own personal recovery journey.

. If you are concerned about attending, please get in contact to discuss how we can support you.

What happens if I am unable to cancel my place?

We understand that sometimes it can be difficult to attend our courses.

Our courses are popular and often have long waiting lists, so we encourage all students to cancel their place as soon as possible. It is also a requirement for us to monitor attendance, and thus those who continually do not attend without cancelling their place may have to re-enrol with the college.

However, we like to support our students where possible. If you are having difficulties with attending our courses, please contact the team administrator, who will direct your call to someone who can discuss what support we can offer you.

Can I join a course after I have cancelled my place?

Once you have cancelled your place, your name is taken off the register and your place may be offered to someone else on the waiting list.

If you have cancelled your place but would like to re-join, please re-register for the course online. Alternatively, you can re-register by emailing students@newleafcollege.co.uk or calling 01442 864966.

Why am I asked to provide feedback about a course?

Your views are important to the college. We ask that you fill either an on-line or a paper evaluation form after each course. We use your feedback to ensure we make positive changes to the services we offer. Your feedback can be collected via email, completing a feedback form or by submitting a testimonial.

Visit our privacy policy page for more information about how we store and use data in accordance with GDPR practice.

What is your complaints procedure?

Please submit any concerns and queries to info@newleafcollege.co.uk. We will then aim to return your email within 10 working days.

How do I submit a testimonial?

Please submit your testimonials via Newleaf.wellbeingcollege@nhs.net

What is the difference between a tutor and an expert by experience?

Tutors have specialist subject knowledge, and experts by experience have personal recovery expertise.

Our tutors and experts by experience co-produce and co-facilitate our courses and seminars together to ensure students have a quality learning experience.

How can I become an expert by experience?

If you are a student and would like to explore becoming an expert by experience, please call 01442 864966 or email info@newleafcollege.co.uk.

You can find more information on our student development programme page.

What else can I do to aid my recovery?

We believe you are an expert in your own recovery and encourage you to take control, by attending our courses you are already on your journey.  Please look at the following pages:

What are the different ways to get involved?

To get involved, please enrol in our student development programme.

Can I volunteer

We do not have volunteers as such. Students can join our development programme to get involved in the college.

What is the student development programme?

The student development programme provide students with the opportunity to move forward in their recovery

Our programme can help you:

  • Build on your existing abilities
  • Learn how to inspire and encourage others
  • Help you discover and explore your potential

To find out more, please visit our dedicated student development programme page.

How do I contact the college?

You can contact us by:

If you are a student wanting to submit a testimonial or story, please email: newleaf.wellbeingcollege@nhs.net.

Who do I contact about courses?

Please send all course related enquiries to our team administrator at students@newleafcollege.co.uk or call the college on 01442 864966.

Who do I contact about marketing and press

Please contact our marketing and press department at newleaf.wellbeingcollege@nhs.net

How do I support someone to join the college?

We encourage people to self-enrol into the college, however we do appreciate that some people may require a little support to access our courses.

You can find out more by going to our dedicated ‘information for health professionals page’.

Can I request information about someone I have referred?

All information we hold about our students is confidential. Therefore, we are unable to provide details about attendance or experience to anyone other than the individual themselves.

Do you have materials I can share?

Please visit our ‘information for health professionals’ page or contact our marketing department at newlef.wellbeingcollege@nhs.net for more information.

Don't see the answer you're looking for?

If you have another question, please get in touch with us.

Please send us an email to:

info@newleafcollege.co.uk

or give us a call on:

01442 864 966