Further support and crisis help
Further support and crisis help

Crisis support

Here you can find information and further resources related to wellbeing and other services in Hertfordshire that provide support to people who are living with wellbeing challenges.

Hertfordshire Partnership University NHS Foundation Trust

The team can provide support for Herts residents who are experiencing a mental health crisis, need some mental health support or just want to talk on:

  • Freephone Single Point of Access (SPA) on 0800 6444 101 or
  • NHS 111 and select option 2 for mental health services
  • If they are seriously ill or injured, dial 999 for the emergency services.

 Herts residents of all ages, including carers, GPs and other professionals can contact our 24/7 Single Point of Access (SPA) Mental Health Helpline team at any hour of the day or night, 365 days a year.

Email: hpft.spa@nhs.net
Website: Hertfordshire Partnership (hpft.nhs.uk)

NHS Hertfordshire and Mid-Essex Talking Therapies
Free and confidential talking therapy, webinars and practical support to help with: worry, low mood, insomnia and stress. The service also helps carers and people who are struggling with the reality of living with long term physical health conditions. 

Make a referal, book a webinar or find out more:

Mental Health Matters Employment Support
Hertfordshire Partnership University NHS Foundation Trust is working with Mental Health Matters (MHM) to provide employment related support to individuals who are also accessing the Hertfordshire and Mid-Essex Talking Therapies service. The aim of the service is to help people across the county to be able to access therapy and social care support, to help them achieve better psychological health and wellbeing, enabling them to gain or remain in employment and to participate in daily living activities.

Email: hpft.mhm@nhs.net
Website: https://www.mhm.org.uk/hertfordshire-employment-support
Phone: 0300 777 0707
24/7 Helpline: 0800 085 1720

NightLight Crisis Support

Provides a safe and welcoming space if you are feeling distressed and experiencing a crisis. They have crisis hotlines, crisis cafes and centres at Watford, Hemel Hempstead and Ware which are open Friday, Saturday, Sunday & Monday nights from 7pm-2am, every week of the year.

Tel: 01923 256391 - 7pm - 1am every night
Website: Home - Nightlight (nightlightcrisis.org)


A charity dedicated to reducing feelings of loneliness and emotional distress. Whatever you are going through, if you need to talk, they can be contacted by phone at any time.

Tel: FREE 0116 123
Website: Samaritans | Every life lost to suicide is a tragedy | Here to listen

Shout 85258

Free, 24/7 mental health text support in the UK.

Shout 85258 is the UK's first free, confidential, 24/7 text support service. It's a place to go if you're strug-gling to cope and need mental health support. Text SHOUT to 85258.

TEXT: SHOUT to 85258
Website: Shout 85258 - free, 24/7 mental health text support in the UK | Shout 85258 (giveusashout.org)

Further support

This guide lists some of the resources available to Hertfordshire residents based on how you're feeling today. Click the image to open the guide. 


Able2enable takes a holistic approach to support individuals to develop key life skills, improve wellbeing and increase employability skills. They offer each individual a tailored approach that explores the areas for personal development that the individual would like to focus on. This could include building confidence, developing self-esteem, communication skills, employability skills.

Tel: 01727 634877  

Website: Able2Enable | Communities 1st 

Referral form: Able2Enable Referral Form | Communities 1st


Accessable have surveyed 10,000s of venues across the UK and Ireland, including shops, pubs, restaurants, cinemas, theatres, railway stations, hotels, colleges, universities, hospitals and more, to help you find wheelchair friendly venues or check out disabled access and facilities.

Website: Home | AccessAble

Access to work

Access to Work can help you get or stay in work if you have a physical or mental health condition or disability.

The support you get will depend on your needs. Through Access to Work, you can apply for:

  • a grant to help pay for practical support with your work
  • support with managing your mental health at work
  • money to pay for communication support at job interviews

Tel: 0800 121 7479

Website: www.gov.uk/access-to-work

Carers in Herts

Provides free advice, information and support to unpaid carers - for people looking after someone who is elderly, disabled, has a physical or mental health challenge, or who misuses drugs or alcohol.

Tel: 01992 586 969

Website: Carers In Herts | Supporting Carers in Hertfordshire

Communities 1st

Communities 1st develops, connects and supports local voluntary and community organisations, helping to improve the quality of people’s lives across the districts of St. Albans and Hertsmere.

Website: Welcome to Communities 1st | Communities 1st

Create Community 

Create community works in partnership with steps to skills and offers free wellbeing courses that focus on the individual journey sup,porting individuals to make the next step for their mental wellbeing.

Website: Create Community (create-community.co.uk)

Combatting loneliness

COVID-19 has had a dramatic effect on how people feel. If you're feeling lonely or isolated, consider:

  • Using Chatbot apps — immediate support, advice and friendly messages
  • Listening to podcasts — includes interviews from people having similar difficulties
  • Download loneliness help apps — to improve mood, chat to others in safe spaces and make friends
  • Volunteering, get coaching for a hobby, join a group activity — connect with people who like the same things or face similar difficulties
  • Find ways to connect with friends, family and neighbours — play games, use video conferencing on the PC, Mobile and Tablet, join friendship group chats such as via Facebook and WhatsApp
  • You can also find additional tips on our keeping well during social isolation resources page

Creative Hertfordshire

The online network for the arts & creative community in Hertfordshire. Get creative, attend something or volunteer to help improve your wellbeing and mood. View what’s on in Hertfordshire, including wellbeing related activities, webinars, training, shows and events.

Website: www.creativehertfordshire.com

East and north Hertfordshire clinical commissioning group

This page is to help you find the right service that can give you the right treatment as quickly and easily as possible.

Website: Your local health services | NHS East and North Hertfordshire Clinical Commissioning Group (enhertsccg.nhs.uk)

Future Living

Future Living is a charity which primarily supports people's recovery from domestic abuse. The service offers gender-specific programmes, The Monica Programme for female survivors of domestic abuse and Wise Guys for male survivors. They also offer affordable counseling services.

Email: info@futurelivinghertford.co.uk or call 01992 537344
Website: https://www.futurelivinghertford.co.uk/


Delivers information, advice, guidance and community based services focusing on helping you build on your strengths, maintain your independence, achieve you aspirations, develop supportive connections and prevent loneliness. 

Website: Services in Hertfordshire - Guideposts

Hertfordshire Partnership University NHS Foundation Trust

Provides health and social care services for adults of working age, older adults, children and adolescents and specialist learning disabilities services.

Hertfordshire Wellbeing Service offers free, confidential talking therapy and practical support for people experiencing common emotional difficulties.  You can ask to be referred by a GP or self-refer online.

Email: hpft.spa@nhs.net
Website: Hertfordshire Partnership (hpft.nhs.uk)

Hertfordshire Directory

A comprehensive guide to all the wellbeing support services available across Hertfordshire. 

The Hertfordshire Directory offers information on a wide variety of services and activities for residents of, or visitors to, the county.  It can also act as a guide to sources of support for people with long term conditions and parents and carers of children and young people with disabilities or learning difficulties. 

Website: Home | Hertfordshire MarketPlace

Hertfordshire Library

Free books and resources, including reading well on prescription books and support for getting online and connecting digitally.

Libraries and archives | Hertfordshire County Council

Hertfordshire County Council | Hertfordshire Libraries - Help to get online or connect digitally

Reading Well Books on Prescription | Hertfordshire County Council


Providing a gateway for Hertfordshire residents, families and professionals to access a range of local organisations and services. They find what support and information is best for you.

Tel: 0300 1234044 

Website: HertsHelp - We're here for you

Herts valley commissioning group

This page is to help you find the right service that can give you the right treatment as quickly and easily as possible.

Website: Local Services :: Herts Valleys CCG

Hertfordshire Mind Network

Delivers mental health support to Hertfordshire residents over the age of 18, including counselling, wellbeing courses, crisis support and education groups.  

Tel: 020 3727 3600

Website: Hertfordshire Mind Network (hertsmindnetwork.org)

Mind in Mid Herts

Mind in Mid Herts supports people who are experiencing mental or emotional distress and has wellbeing centres in St Albans, Stevenage, Hertford and Welwyn Garden City, in addition to offering a range of mental health services in these areas.  For more information, contact admin@mindinmidherts.org.uk.

Website: Homepage | HPFT IAPT Services (hpft-iapt.nhs.uk)

OLLIE Foundation

OLLIE is a charity dedicated to delivering suicide awareness, intervention, and prevention training by empowering professionals and young adults.

Website: https://theolliefoundation.org/

Steps to skills

Step2Skills adult community learning and employment support service provides opportunities for adults in Hertfordshire to get involved in learning and employment within the community.

Website: https://www.hertfordshire.gov.uk/microsites/adult-learning/step2skills-home.aspx

Spot the Signs

Spot the Signs & Save a Life is a suicide prevention campaign, helping to remove the stigma of talking openly about suicide.  The campaign provides a number of useful suicide prevention resources – please email hpft.spotthesigns@nhs.net.

Website: Spot the Signs (hpft.nhs.uk)


Togetherall, an online 24/7 peer-to-peer platform. It is a community for people of all walks of life, coming together to get (or give) the mental health support they need. The platform also offers evidence-based courses lasting 2- 6 weeks. Topics include positive thinking, problem-solving, managing anxiety and depression, and smoking cessation, as well as many others.

Any Hertfordshire resident aged 16+ can join the Togetherall community at any time for free

Together all leaflet. Together all poster.

Telephone: 01992 555419

Website: https://togetherall.com/

Turning point

Turning point offers a wide range of health and wellbeing services to help people lead more independent lives; including helping people with disabilities, mental health challenges and drug and alcohol misuse.

Website: Turning Point | Health & Wellbeing (turning-point.co.uk)


Viewpoint is a charity that supports people with experience of mental health and addiction challenges. By encouraging and inviting people to have their say, their feedback can significantly improve mental health and addiction services.

Whether it's through courses, events, or sharing their own experiences, whatever their story, Viewpoint welcomes people to become members so they can support them with their mental health and addiction.

Website: Viewpoint (hertsviewpoint.co.uk)

Further help handout

Download to keep or share. Our further help handout contains all the information on this page as a handy PDF.

In addition, we are excited to share the attached digital inclusion leaflet, which references how to get access to equipment, where to find free IT support, guides to getting online, useful telephone numbers and a list of various courses to build your computer skills. Download the PDF or call us to request a printed copy. 

Worrying about money

For help, advice and support for money worries, visit the worrying about money website. Complete the form to locate the most appropriate Hertfordshire-based resource and organisation to support you. Alternatively, download the PDF for an overview of all the support available.

Website: Herefordshire - Worried about Money? (worryingaboutmoney.co.uk)

Need some help?


contact us

or give us a call on:

01442 864 966

About recovery

What does personal recovery mean, and why is it so important?

Read about recovery, why it’s important and how a recovery college can help you with your mental wellbeing.

Digital inclusion support

For the full list, view our resources on the what can help page


Library members can use their computers for free for one hour.

  • Our taster sessions are 45 minutes 
  • You can find your local library online via the Hertfordshire County Council website or by calling 0300 1234049. The library also offers IT lessons for beginners

Equipment for Veterans

Check if you can receive funding to buy equipment from the Royal British Legion.

  • Those that have served or families of those that have served can contact them by calling 0333 258 5463

Digital inclusion charities

There are a number of various digital inclusion charities who can provide devices; such as:

Recovery learning, volunteering and mentoring programmes

Student development programme

The college provides development opportunities for students to move forward in their recovery by joining the student development programme and becoming experts by experience. 

Herts Viewpoint

Herts Viewpoint offers bespoke training designed and delivered by those with a lived experience of mental ill health / drug & alcohol misuse. Training options available are:

  • Pre Peer mentoring Training

  • Confidence Building courses

  • Involvement training

  • Peer development pathway training

Turning Point

 Complex Needs Service Peer Mentor Programme 

  • Level 2 Open Award Peer Mentor Qualification 
  • Minimum of two hours a week
  • 3 Months - 6 Months Partnership
  • Based in Hertfordshire 

For more information, please get in touch cnsvolunteering@turning-point.co.uk / 01707 891 120 



Able2enable takes a holistic approach to support individuals to develop key life skills, improve wellbeing and increase employability skills. They offer each individual a tailored approach that explores the areas for personal development that the individual would like to focus on. This could include building confidence, developing self-esteem, communication skills, employability skills.

Tel: 01727 634877  

Website: Able2Enable | Communities 1st 

Referral form: Able2Enable Referral Form | Communities 1st